Shipping Policy

Thank you for visiting and shopping at SuzyQ. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

SuzyQ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

SuzyQ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship internationally to most countries spanning all continents and are continuously expanding our reach to get you the SuzyQ experience at your doorstep.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

SuzyQ strives to be as flexible as possible for our customers while maintaining the highest safety standards. Please note, your product must be unused and returned within 14 days of your order being delivered. Unfortunately used products cannot be returned due to hygiene reasons. Any damaged or faulty products will be replaced when reported within 14 days of receiving.

Products purchased on our website must be returned in its original packaging. Return instructions are provided on the packing slip. If you need assistance in processing a return please contact thesuzyqshop@gmail.com

We are always happy to assist you. Call us at +961-70-007-007 for direct attention to your needs or message us on our Instagram page Elie Mrad Haute Coiffure.